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Urgent situations
If someone has severe symptoms, a suspected overdose or a medical emergency, contact local emergency services or a qualified healthcare professional immediately. Do not wait for a reply from this website or mailbox.
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How to contact the company
Use the contact form and say in the message that you are reporting a safety, product-quality or authenticity issue. This is a general company contact, not a stated continuously monitored safety hotline.
You may also report directly to the competent authority in the country where the event occurred. Your healthcare professional or pharmacist can help identify the appropriate national reporting route.
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Information that can help
- A contact method for the reporter and whether you are the patient, a healthcare professional or another reporter.
- The product name shown on the pack, dosage form, manufacturer or supplier, and batch or lot number if available.
- A description of what happened and approximate timing, including any other medicines or relevant circumstances you know.
- The country where the product was obtained and where the event occurred.
Do not delay a report because some details are missing. Share only the personal information necessary for the concern. Do not send full medical records, identity documents or identifying photographs through a general enquiry.
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Quality, packaging or authenticity concerns
Examples include suspected contamination, damaged packaging, an unusual appearance, a labelling discrepancy, a temperature excursion or suspected falsification. Retain the pack and purchase details if safe, and ask the dispensing professional about appropriate handling. Do not send samples to the project address without agreed instructions.
No product recall is announced by this general guidance page. A specific recall requires a verified notice identifying the affected product, batch, market and required action.
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